1. Terms of Service & Booking Conditions

Mountain Souls – Terms of Service

By accessing our website, booking our accommodation, or participating in any tours or activities offered by Mountain Souls, you agree to comply with the following terms and conditions.

Bookings & Confirmation

All bookings are confirmed only upon receipt of the required advance payment. Mountain Souls reserves the right to decline or cancel any booking at its discretion.

Payments

  • A minimum advance payment (usually 30–50%) is required to confirm bookings.
  • The remaining balance must be paid before check-in or prior to the start of the activity.
  • Payments can be made via approved methods such as UPI, bank transfer, or other accepted platforms.

Pricing

All prices are subject to change without prior notice due to seasonality, availability, or operational factors. However, confirmed bookings will not be affected.

Guest Responsibilities

Guests are expected to:

  • Provide valid government-issued ID proof at check-in
  • Respect local culture, property, and surroundings
  • Follow all house rules and safety instructions

Any damage caused to property or equipment will be chargeable.

Use of Services

Our services, including accommodation and adventure activities, must not be used for illegal or harmful purposes. Mountain Souls reserves the right to refuse service to anyone violating these terms.

2. Cancellation, Refund & Rescheduling Policy

Accommodation (Homestay Bookings)

  • Free Cancellation: Up to 7 days before check-in
  • Partial Refund (50%): 3–7 days before check-in
  • No Refund: Less than 72 hours before check-in or in case of no-show

Tours & Activities

  • Cancellations made at least 5 days in advance are eligible for a partial or full refund (case dependent)
  • Last-minute cancellations and no-shows are non-refundable

Rescheduling

  • Bookings may be rescheduled subject to availability
  • Rescheduling requests must be made in advance
  • Additional charges may apply depending on season and availability

Force Majeure (Unavoidable Circumstances)

Mountain Souls shall not be held responsible for cancellations, delays, or changes caused by events beyond our control, including but not limited to:

  • Weather conditions
  • Landslides
  • Political unrest
  • Transport disruptions

In such cases, we will try to offer rescheduling options, but refunds are not guaranteed.

Refund Processing

All eligible refunds will be processed within 5–10 business days through the original mode of payment.

3. Privacy Policy

At Mountain Souls, we value your privacy and are committed to protecting your personal information.

Information We Collect

We may collect:

  • Name, phone number, and email address
  • Booking and travel details
  • Payment-related information (processed securely via third-party providers)

How We Use Your Information

Your information is used to:

  • Process bookings and payments
  • Communicate important updates
  • Provide customer support
  • Improve our services

We may also use your contact details to share offers or updates, unless you opt out.

Data Protection

We take appropriate security measures to protect your data. However, while we strive to use commercially acceptable means, no method of transmission over the internet is 100% secure.

Third-Party Sharing

We do not sell your personal information. Data may be shared only with trusted partners such as payment gateways or service providers necessary to complete your booking.

Consent

By using our website or services, you consent to our Privacy Policy.

4. House Rules, Liability & Responsible Tourism Policy

House Rules (For Stay Guests)

  • Check-in: After 2:00 PM
  • Check-out: Before 11:00 AM
  • Maintain low noise levels, especially during evenings
  • No illegal activities or substances allowed
  • Guests are responsible for maintaining cleanliness
  • Any damage to property will be charged accordingly

Safety & Liability Disclaimer

Mountain Souls provides accommodation and organizes adventure activities such as trekking, biking, and tours.

By booking with us, you acknowledge that:

  • Participation in such activities involves inherent risks
  • Mountain Souls is not liable for injuries, accidents, loss, or damage to personal belongings
  • Guests participate at their own risk

Guests are advised to follow all safety guidelines and instructions provided by our team.

Responsible Tourism Commitment 🌿

As an eco-conscious brand, we encourage all guests to:

  • Respect local culture and traditions
  • Avoid littering and minimize environmental impact
  • Support local communities and businesses
  • Use resources responsibly

Right to Refuse Service

Mountain Souls reserves the right to refuse accommodation or services to any guest who violates policies, behaves irresponsibly, or poses a risk to others.

Ride The Himalayas

Dare to Seek Discomfort.

Explore the untamed trails of Darjeeling and Sikkim with Mountain Souls.

Limited departures each season.

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mountainsouls734101@gmail.com

+91 7001384725

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    Darjeeling, WB, India

    +91 7001384725

    mountainsouls734101@gmail.com

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